Dr Catriona Wallace is an entrepreneur in the Artificial Intelligence field, and Founder & Executive Director of the Stock Exchange listed company Flamingo AI - a Machine-Learning company with headquarters in New York and Sydney.
Having recently been inducted into the Royal Institution of Australia in 2019, recognising her excellence in scientific achievement and commitment to science in Australia, Dr Catriona Wallace is one of the world’s most cited experts on Artificial Intelligence, Ethics & Human Rights in technology and Women in Leadership. Dr Catriona Wallace has established herself as the innovative go-to expert for optimizing customer experience. As a result, she's the most natural authority to consult with when looking at ways to introduce emerging technologies into business.
In 2014, Catriona founded artificial intelligence FinTech Flamingo AI, a company working at the cutting edge of AI technology to provide Cognitive Virtual Assistants for employees and customers. Flamingo AI is the second only female led (CEO & Chair) business ever to list on the Australian Stock Exchange.
Dr Catriona Wallace has a long list of accolades that has seen her recognised as one of the most influential women in business & entrepreneurship. She has achieved significant awards in technology & innovation and recently won the FinTech Leader and Overall Excellence in Finance award by Women in Finance (2018). In large part, this success comes directly as a result of her ability to analyze data and identify specific problems, giving her the knowledge she needs to develop novel solutions.
With a dedicated passion for encouraging more women to pursue careers in technology, Catriona is leading by example. She has a PhD in Organizational Behavior and is a published author and analyst. Catriona’s links with business schools around the world allow her to share international practice and case studies, and as such brings a strong evidence-based approach to her speaking topics.
Catriona is also a philanthropist, human rights activist and mother of five.
One of the best presentations that I have seen. Dr Wallace used audience participation and her own personal story as a woman to highlight the challenges and opportunities in the tech industry.
UNSW Business School and Director, AGSM UNSW Business School
A highlight of the afternoon. We were all inspired by Catriona's wisdom on so many issues. Australia needs hundreds more inspirational leaders like Catriona for our future.
Australian Mathematical Sciences Institute
Catriona is the real deal in innovation and business today. She provides invaluable insights and brings her real-life experience and intelligence to the discussion.
Australian Financial Review
Catriona has made a valuable contribution to CUA as both as a partner and as an educational speaker
Dr. Wallace is among the most dynamic speakers that have graced our stage at the Auto Insurance Report National Conference in our 22 years.
Chairman, Auto Insurance Report National Conference
My speaking topics...
A Sustainability Topic
Summer 2019 saw the world’s attention turn to the devastating bushfires that deeply impacted Australia. 46 million acres were burned. 20 times larger than the Amazon fires.
It was an emergency. A national crisis.
Much commentary focused on leadership from politicians, responders, communities, businesses, agencies and individuals. So, what is Crisis Leadership and how is it done well?
With first-hand experience of the fires destroying two family properties, Dr Catriona Wallace presents on the emerging topic of Crisis Leadership - the ability to direct and effectively reduce the duration and impact of extreme situations. Crisis Leadership focuses on multi-level strategy with multi-level contingencies, multi-mode communications, clarity of vision, explicit and actioned values, effective logistics and building empathy and caring relationships. This is done through leading decisively, continuously framing the crisis, ensuring diversity in teams and decision making, actively communicating, logistical excellence, being ready for the unexpected and driving actionable intelligence.
What happens and who leads before, during and after a crisis? Lessons from the Australian Bushfire Crisis are discussed and analysed with a model for effective Crisis Leadership presented.
- Identifying a crisis
- Effective leadership attributes during crisis
- Leadership team constructs, behaviours, skills and attitudes
- Leading out of the crisis
- A model for Crisis Leadership
- Leadership teams
- Executive teams
- Community leadership
- All sectors
Dr Catriona Wallace, a speaker in AI, Ethics, Customer Experience and Leadership has a family cattle station of about 10,000 acres, that was destroyed during the Australian Summer of 2019 disastrous wildfires. Sadly, Catriona’s family also had a summer house on the South Coast of NSW which was in the town of Rosedale which bore the brunt of three fire fronts on New Year’s Eve. Since November Catriona has been actively engaged in both the farm and beach communities as they begin their recovery.
AI Strategy: Centers of Excellence, Human Rights & Ethics
We are at an unprecedented time in history, with AI predicted to replace 40% of jobs in Retail, Tourism, Hospitality, Banking, Insurance and Finance by 2026. How do organisations prepare for this transformation and implement AI for good? Dr Wallace will presents the state of the market for AI & Machine Learning and shares how organisations should think about setting up AI Centres of Excellence including Human Rights and Ethics frameworks.
Key takeaways include:
- State of the market – AI & Machine Learning
- AI Strategy planning & Roadmap development
- Developing AI Centres of Excellence
- Developing Human Right & Ethics frameworks
Women in Leadership - Start Up & STEM
Dr Catriona Wallace shares her story of being a leader of an Artificial Intelligence company in the US and Australia, being in Financial Services, seeking investment funding in a predominately male market and being one of the few women leading a Listed technology company whilst raising 5 children. Catriona, using humour and real-life examples, will share her experiences and unconventional ways of navigating difficult environments in order to be successful.
Key take aways include how to be:
- A Woman of Power and an authentic leader
- A Good Man supportive of women
- An UnMother with unconventional parenting
- Calm in life when everything is on fire. All the time.
The Future of Customer Experience: AI powered digital augmenting humans – will customer experience be supercharged?
The future of customer experience will be defined by the augmentation of customer service employees with AI powered digital technologies. By 2021 30% of all customer interactions will be conducted by automated machines and technology giants such as Amazon and Google are entering the enterprise customer experience field. This presentation will outline the state of the market with regard to customer experience and detail how to plan a customer experience strategy that is human+digital+machine.
- What customers actually want
- Customer experience strategy
- Human + machine customer experience jobs
- Customer experience technologies
- Omni channel management
Human + Machine: The Rise of AI
AI is now the fastest growing technology sector globally, expanding in investment 12-fold over the next 5 years. AI is one of the top three strategies for the world’s leading companies and is expected to replace 2 millions jobs in the next two years. It’s time for all organisations to plan how they will address this transformational force. In this presentation Dr Catriona Wallace will define and discuss AI, Machine Learning and types of AI including:
- Machine Learning
- Computer Vision
- Conversational Platforms
- Autonomous Machines
- Data Science and Analytics
Also presented will be the current state of the market, investment, best Use Cases and how organisations should be thinking and planning for this tsunami of change that is coming.
Key takeaways include:
- Definitions of AI
- Market size and forces
- How to determine best Use Cases
- AI planning and getting started
The Augmented Age of Education
Artificial Intelligence is set to replace 40% of entry level jobs and 50% of customer interactions in the next 5 years. The time of Singularity, where the machines are smarter than humans, is less than 20 years away.
How will we humans navigate this 4th Industrial Revolution? What will the Future of Work look like and how should we be educated in order to be prepared?
Dr Wallace will present a highly accessible, insight driven presentation on Artificial Intelligence, Education and the Future of Work and how this may play out by 2025. Key insights and lessons will be shared on how to re-imagine Education.
Emerging Technologies set to Transform Education
Emerging technologies are set to be one of the top 3 factors, alongside Climate Change and Nuclear War, that will fundamentally change humanity including how we learn and how we are educated.
Dr Wallace presents an intriguing discussion on the core technologies that will disrupt the Education sector and augment and amplify learning processes.
Catriona will also examine what might go well and what could go badly. Dr Wallace will discuss practical actions that educators and students should consider to be future ready.
The Heroine’s Journey – They should have taught us this!
There is enormous pressure on society today to genuinely demonstrate strategies of diversity and inclusion. However, the numbers show that we are moving very slowly towards any type of equity with women holding only: 14% of Chair roles, 26% of Directorships, 17% of CEOs and 30% of Management. During their 30s and 40s women leave the workforce in droves. But why? Is it the pay gap, education levels or having children? Maybe. But what if the reasons that women do not progress as expected is that there is something else at play.
By examining the Heroine’s Journey we see that women often progress through 8 stages before they can truly stand in their power: separation from the feminine, identification with the masculine, the illusion of success, emotional/spiritual aridity, descent to the Goddess, yearning for the feminine, healing of the feminine self and integration of self.
This keynote discusses the Heroine’s Journey and provides incredible insights into the stations that women often go through before being their truly empowered self. This indeed should be part of both women and men’s education as they are starting out on learning and career.
Providing hope at a time of Crisis
As the world moves into an unprecedented time of crisis management the role of Artificial Intelligence has become extremely important. As organisations restructure, send their employees home to work, avoid human to human interactions, minimise their expenditure and try to innovate their way out of the crisis we will see the use of AI increasing as a means to enable each of these factors.
Dr Catriona Wallace, an expert in AI and organisational behaviour will present on how Artificial Intelligence can be used to:
- Develop a Digital Workforce that augments employees
- Enables home-based work
- Creates efficient information sharing and collaboration for a decentralised workforce
- Drives efficiency and cost savings
- Powers innovative solutions that will be in demand post the end of the crisis
- Ideas, solutions and strategies on the above will be discussed.
This presentation is suitable for:
- Executive teams
- Operations Leaders
- HR Leaders
- Sale and Service Leaders
- Organisational Design and Development Leaders
- Business Managers
- IT Leaders
Crisis Leadership: Bushfires + COVID19 - A new model emerges
During the Summer of 2019 Australia was hit by a crisis – the wildfires destroyed 46 million acres of land, 34 people were killed, 1 billion wildlife perished and 6,000 properties were incinerated. In March 2020, just as Australia entered the ‘recovery’ phase of the fires crisis, it was hit by a second crisis, this time a global crisis – enter COVID-19. As Australians we now know what a crisis looks like, what it smells like, what it feels like. It’s like a war zone. So, we are in a crisis of the most extreme kind and the question on many minds is - who are the Crisis Leaders and what should they be doing?
Ethics, diversity key as AI takes hold
Westpac’s Emma Ringland interviews Flamingo AI’s Catriona Wallace on trends in AI. Catriona has a blunt message for organisations: don’t wait for governments to dictate ethics frameworks to govern artificial intelligence and tackle diversity challenges that flow from its increasing use.
Artificial intelligence isn't scary
Artificial intelligence isn't scary, says the founder and CEO of Flamingo AI. But, as she details in the March 2019 issue of Quantas Magazine, ethics have never been more important.