Enhance Your Brick-and-Mortar Customer Experience with insights from Keynote speaker Dan Gingiss

Enhance Your Brick-and-Mortar Customer Experience with insights from Keynote speaker Dan Gingiss

In the ever-evolving landscape of retail, brick-and-mortar stores face a formidable challenge: competing with the rapid growth of e-commerce. As corporate event planners, you know that staying ahead of trends and equipping your teams with cutting-edge strategies is crucial. Enter Dan Gingiss, a renowned professional speaker, who specializes in helping businesses enhance their customer experience and customer service to thrive in an increasingly digital world.

The Resilience of Brick-and-Mortar Stores

Despite predictions of their demise, brick-and-mortar stores have demonstrated remarkable resilience post-pandemic. They continue to capture the majority of U.S. retail sales, even as e-commerce grows at a much faster rate. This dynamic environment makes it imperative for physical stores to design memorable and compelling customer experiences and customer service. Dan Gingiss provides key insights and actionable strategies to achieve this, ensuring your business can effectively compete with the convenience of online shopping.

Understanding the Imperative

Raw numbers underscore the urgency of enhancing brick-and-mortar customer experience and customer service. In Q1 2024, U.S. retail e-commerce sales reached $289.2 billion, accounting for 16% of total retail sales. E-commerce is projected to grow at a compound annual rate of 9% globally through 2027, compared to brick-and-mortar’s slower pace. This trend emphasizes the need for physical stores to create unique and engaging customer experiences that can attract and retain shoppers.

Challenges and Solutions for Small Businesses

For small businesses, delivering an exceptional in-store experience and customer service is particularly vital. Local stores often have higher expectations from their community and may lack the resources of larger competitors. Dan Gingiss addresses these challenges head-on, offering tailored advice on how small businesses can leverage their local presence and create personalized, memorable experiences without breaking the bank.

Real-Life Examples

In his keynotes, Dan Gingiss brings to light inspiring examples of businesses excelling in customer experience and customer service. From the witty and welcoming atmosphere of nailsaloon in Washington, D.C., to the engaging events at Upstairs on 7th boutique, he showcases how creativity and community engagement can set a store apart. These examples provide practical takeaways that businesses can implement immediately to enhance their customer interactions.

Leveraging Technology and AI

The integration of technology, especially AI, is transforming retail. Dan explains how AI can personalize customer experiences and customer service by analyzing data to provide tailored recommendations and special offers. He highlights how businesses like Fabletics use technology to enhance the in-store experience, creating a seamless blend of online and offline shopping.

The Role of Customer Experience in Competitive Advantage

In a market where competing on price alone is a losing game, customer experience and customer service emerge as the ultimate differentiators. Gingiss emphasizes that creating memorable experiences doesn’t have to be costly or complex. Often, it’s the small, thoughtful touches that leave the biggest impression. He introduces concepts like clienteling, where personalized service builds lasting relationships between customers and sales associates, fostering loyalty and repeat business.

In an era where e-commerce is rapidly growing, enhancing your brick-and-mortar customer experience and customer service is more crucial than ever. Dan Gingiss, with his expertise and engaging speaking style, provides invaluable insights and strategies to help your business thrive. By focusing on creating memorable, personalized experiences, your store can compete effectively with online giants and secure long-term customer loyalty.

Dan Gingiss inspires individuals, teams, and audiences to create their best competitive advantage by providing a remarkable customer experience.

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For further information on Dan Gingiss or to enquire about making a booking for your next conference or event please contact the friendly ODE team


  • +61 2 9818 5199
  • info@odemanagement.com

United States

  • +1 877 950 5633
  • enquiries@odemanagement.com
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