Dan Gingiss brings a wealth of expertise to ODE Management. He holds a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University. Beyond his academic credentials, Dan is an author of notable works including "The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share" and "Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media". He also co-hosts the award-winning podcast, "Experience This!".
In his keynote presentations, Dan emphasizes that in a world where products and prices are easily matched, a remarkable customer experience is the most durable competitive edge a company can have. His sessions are not only informative but also highly interactive, filled with actionable insights drawn from his extensive professional experience. Audiences leave equipped with practical tools and inspired to create a more meaningful connection with their customers.
Dan’s dynamic approach to speaking includes sessions such as:
- A Remarkable Customer Experience Is Your Biggest Competitive Advantage: Where he elucidates how businesses can stand out by providing exceptional customer experiences that turn customers into vocal advocates.
- Why Every Employee is in the Customer Experience Business: Exploring the pivotal role of every department in crafting customer experiences that boost loyalty and company reputation.
- The Impact of Social Media on Customer Service: Offering a deep dive into effective strategies for social customer care, based on real-world examples and his successful podcast insights.
With his unique mix of enthusiasm, expertise, and experiential knowledge, Dan is set to captivate and educate audiences across the globe
