Your New Years Relevance Revolution

November 27th 2013

So many businesses are sitting here today faced with the knowledge that they are less relevant today than they were a year ago.

They don't quite know how it happened; everything seemed to be going so well. They were THE hottest product last January, but now the numbers say different.

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The Leader Shift

November 27th 2013

As a leader, you have the capacity to empower. You have the capacity to empower your staff, your colleagues and yourself says Lisa McInnes-Smith.

Yet so often true leadership falls by the wayside as deadlines & budgets take over. This needs to change, we need a shift, a leader shift.

And to support you in your quest to become the best you can be, you can learn to unlock your leadership potential with a one on one coaching session with Lisa McInnes-Smith.

Lisa is giving away a tailored coaching session to anyone who confirms an event with her before 31st January 2014. This session can be redeemed by you or any member of your team!

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The Tyranny of Tradition

November 18th 2013

Beware the Tyranny of Tradition Michael McQueen warns us in this cautionary tale of a business that gets slowed down by it's 'barnacles'

Every business needs to ask itself, are we innovating? Are we doing enough to ensure we remain streamlined? Or are we carrying the dead weight of processes and systems that are no longer relevant?

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When is a Dollar a Dollar?

November 18th 2013

Scott is a visionary and banking innovator who, as Movenbank's Chief Mobile Officer is poised to disrupt the banking services industry with a mobile-centric offering unlike any other. In this fascinating piece Scott explores what our physical money actually means and how we can expect this to change in the not so distant future.

Some say that it makes the world go round, others call it the root of all evil. But what exactly is money? Why do we need it? And where did it come from?

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What's in store for tourism in 2014?

October 31st 2013

The tourism industry has recently gone through tough times but there are some encouraging signs emerging that 2014 will be a better one for the industry.

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Fostering Innovation in the Travel Industry

October 31st 2013

If you work in the travel industry you sell something of immense value. Holidays are some of people's most treasured experiences. They provide us with time to unwind, time to have adventures, and time to spend with family and friends. If you ask people to list their 10 best experiences, many of them would be whilst they have been on holiday.

There's another benefit of travelling. It changes our perspective.

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Reviving retail – how smart retail brands are winning in the digital age

October 29th 2013

It is harder to make a dollar in retail today than ever before. Recent years have seen the retail sector buffeted by a series of fierce and disruptive headwinds.

Indicative of this fact, consider the raft of retail brands such as Payless Shoes and Borders that have had little alternative than to file for bankruptcy as the going has gotten tough.

While a combination of factors have contributed to the woes of retailers, it is perhaps the ever-growing threat of technology and online competition that has had the greatest impact.

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Reviving Retail – How Smart Retail Brands Are Winning In The Digital Age

August 6th 2013

It is harder make a buck in retail today than ever before. Recent years have seen the retail sector buffeted by a series of fierce and disruptive headwinds.

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Winning The Battle For Personal Relevance

July 16th 2013

As new technologies continue to change the pace and nature of the workplace, individuals face the ever-growing challenge of remaining ahead of the curve.

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Dealing with Generation High Maintenance

June 24th 2013

Having grown up in the era of self esteem, today's young employees have been inundated with extrinsic positive affirmation their whole lives. This has often resulted in them needing constant praise and validation from employers and managers.

In this short video, Michael McQueen explores some of the challenges and implications of dealing with 'high maintenance' young people while outlining strategies for responding to them effectively.

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Innovation and Human Resources

June 24th 2013

Most organisations know that innovation is important, but many struggle to make it happen. It's a more complicated goal than, say, improving your IT. How do you increase the amount of new ideas your organisation generates, and create pathways for those ideas to be shared, grown, trialled and – when they are good – implemented?

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Unleashing Collaboration

March 5th 2013

As a Telecommunications company you already pride yourself, on connecting people so that they can communicate more effectively, but are you tapping into the wisdom that can be found within your organisations network. In this video Dom Thurbon, discusses how to use social networks internally to increase communication, team work and the overall performance of your organisation.

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Are you ‘Telco’ Relevant?

February 28th 2013

Staying relevant is Important for any industry, but in the world of Telecommunications the pace of change is staggering.

In the video Michael McQueen discusses the 3 main shifts that will determine your organisations relevance right now and in the future.

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Communicating Isn’t that Simple

February 26th 2013

One might be tempted to assume that anyone who works in telecommunications is a pretty good communicator because, after all, that is what you do; you help people communicate. But communication – even before Wi-Fi, twitter and smartphones- has never been simple.

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The Galileo Effect

February 17th 2013

In the late 16th century, a medical student in the Italian city of Pisa observed a swinging chandelier with interest. Later, after scrutinizing a collection of chandeliers of all shapes and sizes arcing from left to right the student, one Galileo Galilei, concluded that whatever their form or size, chandeliers take roughly the same time to complete one arc.

Galileo’s subsequent experiments led to theories that rocked the prevalent school of thought in Europe at the time – namely that the universe revolved around the Earth.

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If Change is Hard, You’re Doing it Wrong

February 15th 2013

Pretty much all of my clients around the world are trying to change things, whether it be finding efficiencies, changing the way managers or staff work or trying to reach customers in news ways.

And pretty much all of them are finding it hard.

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There’s no Magic in Innovation

January 17th 2013

Someone recently told me that the company they worked for spent ‘2.8 million dollars last year on innovation.’

‘Great,’ I said. ‘Is it a very innovative company?’ He thought for a moment and then, slightly embarrassed, said ‘No.’

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The Death of the Gatekeeper

January 17th 2013

2013 will be looked back on as the year that marked the Death of the Gatekeeper. Known technically as ‘disintermediation’, recent years have seen the viability and necessity of middlemen significantly eroded – an erosion that will gather pace in the coming 12 months.

From travel agents to financial planners and stockbrokers, modern technologies and the Internet in particular have seen a profound change in the nature of distribution. The gates have been blown wide open – consumers can now connect directly with service providers and have access to ample information with which they can make intelligent buying decisions.

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How to use mobile technology to increase financial services CRM

October 8th 2012

Using mobile devices such as smartphones and tablets is one of the main ways that upscale financial services companies can increase customer interaction and build loyalty.

Affluent consumers, more than anyone else, expect to interact with their financial services representatives both in-person and not via with mobile devices such as smartphones and tablets. Providing a comprehensive and consistent mobile strategy for consumers will help to increase brand loyalty.

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