Brett King is widely considered the foremost global expert on retail banking innovation and optimized customer experience.
He is the CEO and founder of the world’s first downloadable bank - Moven, named in the top 10 “coolest brands in banking” and has achieved international recognition for his books ‘Bank 2.0’, ‘Bank 3.0’, ‘Branch Today - Gone Tomorrow’, ‘Breaking Banks’ and his latest ‘Augmented’ - each topping the global bestseller lists around the world.
Host of "BREAKING BANK$" a radio show on AM 1160 and Voice America [a network featuring over 9 million monthly listeners], King uncovers new waves in FinTech—one of the fastest growing industries in the world today. Known as an award winning innovator, disruptor as well as futurist, Brett is frequently featured as a commentator on CNBC, Bloomberg, Financial Times, The Economist, Huffington Post and The Banker magazine.
Brett travels the globe speaking to leading brands like Google, Microsoft and Oracle, sharing his disruptive insights and the new rules of engagement for the fundamental shifts in consumer behavior and technology.
The examples King brought into the room were captivating. His perspective on the importance of customer behaviour is critical. Organisations must instead listen and adapt to customer behaviour”
Thanks so much for taking time to engage with the CFSI Board of Directors yesterday. Your remarks were just the spark we needed to ignite a great conversation about our own future. I especially appreciated how you customized your remarks. Having watched many of your talks online, I know the common elements. But so few speakers and thinkers of your caliber take the time to personalize their "stump speech" to the audience in a meaningful way. You did just that, and it really made a difference.
CEO - Center for Financial Services Innovation
Everyone that attended walked away with lots to think about and a new direction on which to focus. We would highly recommend scheduling Brett to speak at your next function!
Executive Assistant at Coors Credit Union
“Brett delivered extraordinary insights to Google’s clients and partners in his BIG SHIFT presentation. At Google we are used to some big ideas and even bigger names, but Brett delivered a unique view that was truly surprising...”
Head of Google Finance, Australia and New Zealand
Brett, you were an absolute pleasure to work with! I cannot fault your professionalism. I have received constant compliments about your presentation, and would be delighted to work with you again. It is rare to find a speaker that can both command a stage and work one on one so successfully!
Cards & Payments 2013
Moven: Building the Downloadable Bank
Moven is a revolutionary banking app that launched to much acclaim in 2012. This is the story of how near-banks like Moven, Simple, GoBank and others are revolutionizing retail banking on multiple fronts. Brett King tells shares the journey of why Moven decided on a card-less, paper-less, transparent model of banking and how CREDScore, Gamification and the real-time feedback loop is going to change the way we think about banking. As players like Moven continue to achieve what they are aiming for, the way that consumers expect banks to operate has changed forever.
In this highly engagting keynote banking and financial services innovator Brett will:
- Share his unique journey from conception to creation of Moven
- What organizations can learn from the Moven story
- Why selling a checking account may kill your retail bank in the next 5 years
- Consumer traits of Gen-Y; don’t write checks, don’t visit branches and don’t trust banks
Life in The Smart Lane
Is your business ready to adapt? Because chances are, you don't have a choice.
The coming Augmented Age, promises a level of disruption, behavioral shifts and changes that are unparalleled in a world that will see more change in the next 20 years than it has in the last 250. Following on from the Industrial or Machine Age, the Space Age and the Digital Age, the Augmented Age will be based on four key disruptive themes - Artificial Intelligence, Experience Design, Smart Infrastructure and HealthTech.
In this eye-opening keynote, proven futurist Brett King provides:
- Valuable insights into what lies ahead for all of us as companies, consumers, financial institutions, marketers, product developers, employers and individuals
- A future vision of how these huge shifts in technology might impact your business and industry as both a disruptive force and area of significant opportunity
The Innovators, Rogues and Strategists Rebooting Banking
There is a massive upheaval facing the banking industry today as a result of loss of trust, rapid consumer behavioral shift, massive technological change and increasing government scrutiny. It remains a frightening time for those wishing to continue with 'business as usual'. But for those who are prepared to embrace digital, there is a whole new world to capitalize on.
The FinTech space is one of the world’s fastest growing sectors, with estimates for investments made in 2014 ranging from $6-11Bn and for 2015 upwards of more than $20Bn.
If you deal with banks on a regular basis, if you are work in the industry, if you care about what is going to be happening to your money... then this 'behind the front lines' look at banking with one of the most brilliant minds in the FinTech space is an absolute must for your organization.
Host of VoiceAmerica's weekly global podcast [of the same name], Brett's insights for the rapidly evolving finance industry include:
- How customer behavior and technology — particularly mobile — are changing the future of financial services
- The key issues that choke innovation across organizations, learn how to identify the quick wins that justify improvement programs
- How you need to evolve to win the battle for the bank account
- A unique share of the latest and best tech developments and case studies happening within your market right now
Tuned into "Breaking Bank$" yet?July 22nd 2016
At a time when consumer dissatisfaction with banking is at an all-time-high, the financial services industry has come to realise the need to innovate or die. With social services encroaching on traditional banking services and internet banking changing the role of the bank teller in society, there is one voice which has come to dominate the conversation about banking's future.
Achieving High Value Customer Experience Transformation and Rapid Compliance Without Breaking the BankNovember 17th 2015
FinTech expert, innovator, radio host and Amazon best-selling author Brett King highlights tensions between enriching the customer experience and brand versus compliance.
AI Is Going To Transform FinanceSeptember 29th 2015
Brett King is widely considered the foremost global expert on retail banking innovation and optimised customer experience. As the CEO and founder of the world’s first downloaded bank - Moven, Brett remains the innovation trailblazer helping organisations plug-in new lines of connection between their brands and customers.
His disruptive insight for the finance industry: Artificial Intelligence will kill advice and paper pushing.
In BANK 3.0 Brett King looks at the latest trends that are redefining financial services and payment. He shows that the gap between customer and financial services players is rapidly growing, leaving massive opportunities for new, non-bank competitors to totally disrupt the industry
How customer behavior and technology will change the future of financial services exposes the massive flaws in the retail banking system due to dramatic shifts that have taken place in customer behavior and the complete failure of banks to recognize and respond to those shifts. The key message is that the banking system is broken, not because of regulation, but because banks just don’t understand or care about their customers anymore.
Book: Augmented: Life In the Fast Lane
Augmented: Life in the Smart Lane is available for pre-order. The book is currently in pre-production for print, and will be released May 2016.
The Internet and smartphone are just the latest in a 250 year long cycle of disruption that has continuously changed the way we live, the way we work and the way we interact. The coming Augmented Age, however, promises a level of disruption, behavioral shifts and changes that are unparalleled. While consumers today are camping outside of an Apple store waiting to be one of the first to score a new Apple Watch or iPhone, the next generation of wearables will be able to predict if we're likely to have a heart attack and recommend a course of action. We watch news of Google's self-driving cars, but don't likely realize this means progressive cities will have to ban human drives in the next decade because us humans are too risky.
Following on from the Industrial or Machine Age, the Space Age and the Digital Age, the Augmented Age will be based on four key disruptive themes - Artificial Intelligence, Experience Design, Smart Infrastructure, and HealthTech. Historically the previous 'ages' bought significant disruption and changes, but on a net basis jobs were created, wealth was enhanced, and the health and security of society improved. What will the Augmented Age bring? Will robots take our jobs, and AI's subsume us as inferior intelligences, or will this usher in a new age of abundance?
Augmented is a book on future history, but more than that, it is a story about how you will live your life in a world that will change more in the next 20 years than it has in the last 250 years. Are you ready to adapt? Because if history proves anything, you don't have much of a choice.