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Dr Catriona Wallace

Dr Catriona Wallace is an entrepreneur in the Artificial Intelligence field, and Founder & Executive Director of the second only female led business to list on the Australian Stock Exchange.

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Dr Catriona Wallace is an entrepreneur in the Artificial Intelligence field, and Founder & Executive Director of the Stock Exchange listed company Flamingo AI - a Machine-Learning company with headquarters in New York and Sydney. 

Having recently been inducted into the Royal Institution of Australia in 2019, recognising her excellence in scientific achievement and commitment to science in Australia, Dr Catriona Wallace is one of the world’s most cited experts on Artificial Intelligence, Ethics & Human Rights in technology and Women in Leadership. Dr Catriona Wallace has established herself as the innovative go-to expert for optimizing customer experience. As a result, she's the most natural authority to consult with when looking at ways to introduce emerging technologies into business. 

In 2014, Catriona founded artificial intelligence FinTech Flamingo AI, a company working at the cutting edge of AI technology to provide Cognitive Virtual Assistants for employees and customers. Flamingo AI is the second only female led (CEO & Chair) business ever to list on the Australian Stock Exchange. 

Dr Catriona Wallace has a long list of accolades that has seen her recognised as one of the most influential women in business & entrepreneurship. She has achieved significant awards in technology & innovation and recently won the FinTech Leader and Overall Excellence in Finance award by Women in Finance (2018). In large part, this success comes directly as a result of her ability to analyze data and identify specific problems, giving her the knowledge she needs to develop novel solutions. 

With a dedicated passion for encouraging more women to pursue careers in technology, Catriona is leading by example. She has a PhD in Organizational Behavior and is a published author and analyst. Catriona’s links with business schools around the world allow her to share international practice and case studies, and as such brings a strong evidence-based approach to her speaking topics. 

Catriona is also a philanthropist, human rights activist and mother of five. 

more Dr Catriona Wallace - Testimonials >

My speaking topics...

Human + Machine: The Rise of AI

AI is now the fastest growing technology sector globally, expanding in investment 12-fold over the next 5 years. AI is one of the top three strategies for the world’s leading companies and is expected to replace 2 millions jobs in the next two years. It’s time for all organisations to plan how they will address this transformational force. In this presentation Dr Catriona Wallace will define and discuss AI, Machine Learning and types of AI including:

  • Machine Learning    
  • Computer Vision    
  • Conversational Platforms    
  • Autonomous Machines    
  • Data Science and Analytics

Also presented will be the current state of the market, investment, best Use Cases and how organisations should be thinking and planning for this tsunami of change that is coming.

Key takeaways include:

  • Definitions of AI
  • Market size and forces
  • How to determine best Use Cases
  • AI planning and getting started

Watch me...

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AI Strategy: Centers of Excellence, Human Rights & Ethics

We are at an unprecedented time in history, with AI predicted to replace 40% of jobs in Retail, Tourism, Hospitality, Banking, Insurance and Finance by 2026. How do organisations prepare for this transformation and implement AI for good? Dr Wallace will presents the state of the market for AI & Machine Learning and shares how organisations should think about setting up AI Centres of Excellence including Human Rights and Ethics frameworks.

Key takeaways include:

  • State of the market – AI & Machine Learning
  • AI Strategy planning & Roadmap development
  • Developing AI Centres of Excellence
  • Developing Human Right & Ethics frameworks

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Women in Leadership - Start Up & STEM

Dr Catriona Wallace shares her story of being a leader of an Artificial Intelligence company in the US and Australia, being in Financial Services, seeking investment funding in a predominately male market and being one of the few women leading a Listed technology company whilst raising 5 children. Catriona, using humour and real-life examples, will share her experiences and unconventional ways of navigating difficult environments in order to be successful.

Key take aways include how to be:

  • A Woman of Power and an authentic leader
  • A Good Man supportive of women
  • An UnMother with unconventional parenting
  • Calm in life when everything is on fire. All the time.

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The Future of Customer Experience: AI powered digital augmenting humans – will customer experience be supercharged?

The future of customer experience will be defined by the augmentation of customer service employees with AI powered digital technologies. By 2021 30% of all customer interactions will be conducted by automated machines and technology giants such as Amazon and Google are entering the enterprise customer experience field. This presentation will outline the state of the market with regard to customer experience and detail how to plan a customer experience strategy that is human+digital+machine.

Key takeaways:

  • What customers actually want
  • Customer experience strategy
  • Human + machine customer experience jobs
  • Customer experience technologies
  • Omni channel management

Watch me...

Dr Catriona Wallace calls for greater focus on AI ethics
Dr Catriona Wallace - Dare Showcase Sydney 2019
Dr Catriona Wallace - Flamingo November 2017 Portfolio Event
Dr Catriona Wallace - Courageous Decisions Keynote

AI & Customer Experience

October 9th 2019 Dr. Catriona Wallace has established herself as the innovative go-to expert for optimizing customer experience. As a result, she's the most natural authority to consult with when looking at ways… Read more +

Leadership in the age of automation

August 20th 2019 In this uncertain future largely driven by the arrival of new technologies such as artificial intelligence, let's think about what I see as the most important skills for leaders to… Read more +

Humanising brands with AI

August 5th 2019 In a world where disruption has become the norm, super-intelligent computers have the potential to revolutionize how we both govern and conduct business - yet it is not always immediately… Read more +
Ethics, diversity key as AI takes hold

Ethics, diversity key as AI takes hold

Westpac’s Emma Ringland interviews Flamingo AI’s Catriona Wallace on trends in AI. Catriona has a blunt message for organisations: don’t wait for governments to dictate ethics frameworks to govern artificial intelligence and tackle diversity challenges that flow from its increasing use.  

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Artificial intelligence isn't scary

Artificial intelligence isn't scary

Artificial intelligence isn't scary, says the founder and CEO of Flamingo AI. But, as she details in the March 2019 issue of Quantas Magazine, ethics have never been more important.

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