Dr Catriona Wallace has been recognised by the Australian Financial Review as the Most Influential Woman in Business & Entrepreneurship (2018). Catriona has also achieved Advance Australia’s highest award in Technology & Innovation for Australians working abroad and recently won the FinTech Leader and Overall Excellence in Finance award by Women in Finance (2018). Catriona has been named among the Top 9 Female Entrepreneurs by the Sydney Morning Herald and Top 30 Women redefining business by Womens’ Agenda.
Based in the US and Australia, Catriona is the Founder & Executive Director of Artificial Intelligence FinTech and ASX Listed company (ASX:FGO) Flamingo Ai, provider of Machine Learning based Cognitive Virtual Assistant technologies. Flamingo Ai is the second only woman led (CEO & Chair) business ever to list on the Australian Stock Exchange.
Catriona has a PhD in Organizational Behaviour: Human Technology Interaction and is a well published author and commentator. Catriona is one of the world’s most cited experts on the Artificial Intelligence, Customer Experience, Ethics & Human Rights in technology and Women in Leadership.
Catriona is also a philanthropist, human rights activist and mother of five.
Catriona has made a valuable contribution to CUA as both as a partner and as an educational speaker
Dr. Wallace provided a memorable experience for our first AI Masterclass, engaging the audience from start to finish.
Dr. Wallace is among the most dynamic speakers that have graced our stage at the Auto Insurance Report National Conference in our 22 years.
Chairman, Auto Insurance Report National Conference
Human + Machine: The Rise of A.I.
AI is now the fastest growing technology sector globally, expanding in investment 12-fold over the next 5 years. AI is one of the top three strategies for the world’s leading companies and is expected to replace 2 millions jobs in the next two years. It’s time for all organisations to plan how they will address this transformational force. In this presentation Dr Catriona Wallace will define and discuss AI, Machine Learning and types of AI including:
- Machine Learning
- Computer Vision
- Conversational Platforms
- Autonomous Machines
- Data Science and Analytics
Also presented will be the current state of the market, investment, best Use Cases and how organisations should be thinking and planning for this tsunami of change that is coming.
Key takeaways include:
- Definitions of AI
- Market size and forces
- How to determine best Use Cases
- AI planning and getting started
AI Strategy: Centers of Excellence, Human Rights & Ethics
We are at an unprecedented time in history, with AI predicted to replace 40% of jobs in Retail, Tourism, Hospitality, Banking, Insurance and Finance by 2026. How do organisations prepare for this transformation and implement AI for good? Dr Wallace will presents the state of the market for AI & Machine Learning and shares how organisations should think about setting up AI Centres of Excellence including Human Rights and Ethics frameworks.
Key takeaways include:
- State of the market – AI & Machine Learning
- AI Strategy planning & Roadmap development
- Developing AI Centres of Excellence
- Developing Human Right & Ethics frameworks
Women in Leadership - Start Up & STEM
Dr Catriona Wallace shares her story of being a leader of an Artificial Intelligence company in the US and Australia, being in Financial Services, seeking investment funding in a predominately male market and being one of the few women leading a Listed technology company whilst raising 5 children. Catriona, using humour and real-life examples, will share her experiences and unconventional ways of navigating difficult environments in order to be successful.
Key take aways include how to be:
- A woman of power and an authentic leader
- A Good Man, supportive of women
- An Un-MotherComfortable in the Long Hall of Mirrors
- Dealing with life when everything is on fire - all the time.
The Future of Customer Experience: AI powered digital augmenting humans – will customer experience be supercharged?
The future of customer experience will be defined by the augmentation of customer service employees with AI powered digital technologies. By 2021 30% of all customer interactions will be conducted by automated machines and technology giants such as Amazon and Google are entering the enterprise customer experience field. This presentation will outline the state of the market with regard to customer experience and detail how to plan a customer experience strategy that is human+digital+ machine.
- What customers actually want
- Customer experience strategy
- Human + machine customer experience jobs
- Customer experience technologies
- Omni channel management
Ethics, Artificial Intelligence & Human RightsMay 7th 2019
Artificial Intelligence is regarded as the most powerful transformation to affect business and society since the invention of electricity - and is now in reach of the Board and Executive team.
So how should our business leaders consider the ethical challenges that A.I. presents?
Ethics, diversity key as AI takes hold
Westpac’s Emma Ringland interviews Flamingo AI’s Catriona Wallace on trends in AI. Catriona has a blunt message for organisations: don’t wait for governments to dictate ethics frameworks to govern artificial intelligence and tackle diversity challenges that flow from its increasing use.
Artificial intelligence isn't scary
Artificial intelligence isn't scary, says the founder and CEO of Flamingo AI. But, as she details in the March 2019 issue of Quantas Magazine, ethics have never been more important.