Lisa McInnes-Smith is in the top echelon of corporate speakers on shifting performance. She has presented to more than one million adults across twenty-two countries and authored seven bestselling books.
Lisa has also been instrumental in the transformation of people’s careers and relationships. As the first presenter outside the USA to be inducted into the Speaker Hall of fame Lisa’s focus is inspiring leaders and creating tangible shifts in their people. Whether it be shifting attitudes, direction, behaviours or outcomes Lisa delivers results.
Her highly interactive keynote presentations take her audience on a journey, an unforgettable experience where they are challenged to embrace a new way of thinking about, and seeing, their current world. Lisa not only inspires people to change but shows them the practical ways they can improve their behaviour and performance. She brings the highest level of collaboration working with event organisers and her participation on the day. Lisa McInnes-Smith is a consummate professional who delivers her absolute best every time she takes the stage.
Your opening session set the theme for our event and energised our franchisees. Your unique communication style ensured your message sank in. You exceeded our expectations from the initial meeting to the post-event debrief.
Advertising & Promotions Manager, Quest Serviced Apartments
The response to your presentation has been overwhelming. The impact on both business and the personal lives of our people astounded me."
National Sales Manager, Nestle Australia
Just a quick one to let you know that our client response this morning was OUT OF THIS WORLD!!! I have been flooded with emails all morning about how great Lisa was. Thanks for suggesting Lisa, and Lisa – thanks for being magnificent yet again!
I have received much positive feedback from the day, and I am delighted with the outcome. Your presentation was both inspiring and informative for my staff.
General Manager Retail Banking, Westpac Banking Corporation
The art of building great teams
This program is for any company that needs better teamwork, a healthier culture or improved staff engagement. It impacts sales teams, leadership teams and technical teams. It leaves people feeling empowered and united. Most teams have more potential and capacity than they demonstrate. This presentation focuses on helping people to become effective team players by helping each other to willingly shift their behaviour, habits and results.
Lisa demonstrates how team members can inspire others to deliver long-term positive outcomes. She helps individuals to utilise the two most important forms of feedback to multiply their own effectiveness and release the talents of those around them.
- How to build a culture of connection, co-operation and excellence and bring clarity to the team’s purpose
- Increase team energy, engagement and interaction and raise team performance by capitalising on strengths
How to Raise Your Performance, Your Thinking and Your Results
In this presentation audience members will recognise and adopt the habits and actions that positively influence and shape their thinking, their expectations and their performance. Lisa McInnes-Smith is an expert at helping people increase their capacity and transform their personal performance.
Setting people on a strategic pathway of continuous improvement, Lisa helps identify what energises, engages, inspires and motivates individuals, while also pointing out what robs, deflates and saps their energy. In this up-lifting, fun-filled presentation Lisa will help raise the desire to step up and tackle the tasks that take us to the next level of achievement.
- The power of full engagement for creating personal and professional satisfaction and helping individuals to recognize the contribution they make to the company & what it means to perform at your maximum capacity
- The skills for better communication and how to generate supportive feedback and turn it into better performance
Building A Brilliant Customer Experience
When building customer relationships no comment is trivial and no moment should be wasted. In fact, every word counts! Success can be measured one interaction at a time as relationships are the key to our ongoing success. The way we communicate and connect significantly influences our effectiveness and overall personal performance. The quality of our conversations and our ability to influence others directly impacts our bottom line, and effective communicators make great team players and valuable team leaders. Confidence and competence in effective communication are learned skills.
This high-energy, fun session will help your people build a culture where everyone can be counted on to create a brilliant customer experience.
- How to be a centre of encouragement and continual improvement
- How to identify and turn around behaviours that undermine company success
- How to add your extra to the ordinary daily activities and deliver an extraordinary experience
Committing To A Culture Of Continuous Improvement
The success of an organization depends on the quality and depth of its leaders and their ability to grow together and lead effectively. A high functioning cohesive leadership team gets more accomplished in less time because they are not wasting time on the wrong issues. They trust one another and don’t avoid conflict. They make higher quality decisions. They capitalise on the capacities and skill sets of their colleagues and they’re always learning. They are willing to ask for help and be accountable to other team members.
The new business climate demands that we work smarter and more efficiently; we must constantly evaluate what we can do differently and, importantly, what we need to stop doing.
Key learning components
- Creating a safe space for personal & professional growth
- More coaches, less critics – embracing responsibility
- The importance of learning new skills
- Developing new patterns to raise performance
Why we need teams to thriveJanuary 28th 2018
Even the best cyclists in the world need a team. A peloton is made up of competing riders who are nevertheless helping each other. Nothing happens in isolation and we can't perform at our best without others.
The secret to LIVING at ChristmasDecember 19th 2017
It's never just about the presents when we talk about "giving" at Christmas.
Energise Yourself To SellDecember 12th 2016
If we're going to kick start the year and kick start the team we need to make sure we're not just managing our team but we're also managing our energy. In this video-clip, 'Hall of Fame' speaker Lisa McInnes-Smith has some dynamite advice to enable sales teams.
Lisa McInnes-Smith is one of Australia's leading experts in leadership and inspiration.
This eVideo program helps discover what it takes to become an inspired leader in today's workforce.