Enhance Your Brick-and-Mortar Customer Experience with insights from Keynote speaker Dan Gingiss

June 12th 2024

In the ever-evolving landscape of retail, brick-and-mortar stores face a formidable challenge: competing with the rapid growth of e-commerce. As corporate event planners, you know that staying ahead of trends and equipping your teams with cutting-edge strategies is crucial. Enter Dan Gingiss, a renowned professional speaker, who specializes in helping businesses enhance their customer experience and customer service to thrive in an increasingly digital world.

READ ME

AI Ethics & the Crossroads of Innovation and Responsibility - Insights from Keynote Speaker and Futurist Scott Bales

May 15th 2024

Scott Bales, a renowned keynote speaker and digital strategist works at the intersection of innovation and responsibility, leading the charge on ethical considerations in artificial intelligence (AI). In a world where AI technologies are rapidly evolving, Scott emphasises the critical role of ethics in ensuring these advancements benefit society without causing unintended harm. Addressing corporate events and tech conferences worldwide, Scott Bales helps organisations develop robust digital strategies that prioritise ethical AI development.

READ ME

Elevating Customer Experience with Empathy: Insights from Keynote Speaker Dan Gingiss

May 15th 2024

In today's competitive market, delivering an exceptional customer experience is more crucial than ever. Dan Gingiss' emphasizes that outstanding customer service is rooted in a fundamental principle: empathy. Understanding and addressing customers' needs with genuine concern can transform their interactions with a company, leading to lasting loyalty and satisfaction.

READ ME

Transform your team with an Afterburner keynote and the Fighter Pilot Mindset

May 7th 2024

In the competitive landscape of business growth and team building, mindset is a critical yet often overlooked element. Mindset is part of the competitive landscape concerning business growth and team building. The real-life pilots at Afterburner show organisations that The Fighter Pilot Mindset can change the very way you approach challenges and opportunities. Afterburner are renowned experts in leadership and performance, offering transformative insights into harnessing this mindset to unlock potential and drive success.

READ ME

"The Experience Maker" Dan Gingiss Joins ODE Management as a Keynote Speaker on creating remarkable Customer Experiences

April 22nd 2024

ODE Management is thrilled to announce that Dan Gingiss, a celebrated customer experience expert and engaging keynote speaker, has joined our team of professional speakers. With a vibrant career spanning over 20 years at Fortune 500 companies such as McDonald’s, Discover, and Humana, Dan has demonstrated a profound ability to transform customer interactions into significant competitive advantages for businesses.

READ ME

Inspiration: The Overrated Spark and the Essential Engine

April 17th 2024

The concept of inspiration often garners much attention. Many view it as a critical spark necessary for innovation and drive. However, its role in achieving long-term goals and making substantial changes to business processes is frequently overestimated.

READ ME

The Heroes Journey: Strategic Storytelling Techniques for Business Leaders

April 17th 2024

In today's competitive business environment, the ability to influence effectively is more crucial than ever. Award-winning author, journalist, broadcaster, and keynote speaker Tracey Spicer AM distils decades of expertise in communications into actionable insights for corporate leaders looking to inspire and lead through the power of storytelling.

READ ME

Retail Insights from a Customer Experience Expert

April 17th 2024

Dan Gingiss, a renowned customer experience keynote speaker, shares his advice with organizations worldwide on how to cultivate an environment of experience makers within their retail business.

READ ME

Unleashing the Potential of AI and the Future of Work

March 25th 2024

In the business world, where the only constant is change, the rapid advancement of Artificial Intelligence technologies presents a paradigm shift that promises to redefine the future of work. As we navigate through this transformative era, insights from thought leaders Adam Spencer, Dom Thurbon, Tracey Spicer and Michael McQueen provide a compelling narrative on the integration of AI into various sectors, its impact on employment, and the critical role of human adaptation in leveraging AI for organisational success.

READ ME

Navigating the AI Landscape: A Protopian Approach

March 25th 2024

Tracy's research highlights the importance of adopting a balanced view of the future, termed "protopia," where the focus is on gradual improvement rather than utopian or dystopian extremes. This approach emphasises the potential of AI to enrich the human experience, enhance productivity, and drive societal progress when integrated thoughtfully and ethically.

READ ME

The Future of Work: Preparing for Tomorrow

March 25th 2024

As we stand on the cusp of a new era characterised by rapid technological advancement and generational shifts, understanding the key trends shaping the future of work is paramount. The ability to lead high-performance hybrid teams, adapt to generational changes, and navigate the competitive landscape with agility will define the success of leaders and organisations in the coming years.

READ ME

The Human Element in AI Integration

March 25th 2024

Dom Thurbon's insights bring to the forefront the essence of AI integration as a human-centric endeavour. The successful adoption of AI technologies hinges on behavioural change and the ability to align AI capabilities with human skills and creativity. This perspective is echoed in the observation that the most innovative companies invest significantly more in human transformation than in the technology itself.

READ ME

Embracing AI: A Strategic Imperative

March 25th 2024

Adam Spencer discusses how recent generative AI developments in everything from customer service to language generation underscore the transformative potential of AI when it comes to leadership and operational efficiency.

READ ME

Flawless Execution

July 18th 2022

You may have seen the movie Top Gun, now experience the real thing. Afterburner are the real fighter pilots who share their secrets to succeeding 98% of the time.

READ ME

Economic Sustainability

March 30th 2022

Few economists have both the global and local experience of Stephen Koukoulas. He is an economic thought leader in his role with his business, Market Economics. Stephen is often driving the debate on housing, consumer spending, investment strategies, interest rates and budget policy. This month we got his thoughts on economic sustainability.

READ ME

The Great Resignation is a time of exploration

March 30th 2022

The pandemic forced everyone to rethink their priorities and work-life balance. They’re exploring their options and resigning if their current job doesn’t offer what they’re looking for. This is only a crisis for leaders who misread or mismanage the moment. For everyone else, it’s an opportunity.

Keith Ferrazzi spoke with Marketplace’s David Brancaccio about strategies for both employers and employees seeking to get the most out of the current labor market. The following is an edited transcript of their conversation.

READ ME

What are the impacts of the Housing Cycle?

March 29th 2022

Housing is a dominant issue for the Australian economy, and a dominant issue for most of us individuals - we love talking about house prices. Economist Stephen Koukoulas certainly knows about the housing cycle and provides insights on its impact on the Australian economy, your business, and your investments

READ ME

The courage to achieve contagious influence

February 28th 2022

In the post COVID times there are going to be many difficult conversations to be had. Are you ready to deal with the tough questions? Can you help people to be part of their own solution rather than part of the problem? Are you ready to build trust and help people who are in confronting situations? Lisa McInnes-Smith teaches leaders to Relate, Connect and Flourish.

READ ME

Lessons on courage

February 28th 2022

Giving a voice to some of the most infamous and complex figures of our time, John Bell offers glimpses of insight into some of the most fascinating minds in history. So what can we learn from these fallible yet formidable characters? John Bell believes that theatre allows audiences to see themselves reflected and transformed through the prism of the lives and experiences of these world figures, and provides many examples of outstanding courage and leadership.

READ ME

Economic Security for Women

February 8th 2022

Stephen Koukoulas dives into the heart of policy reforms and their application in closing pay gaps between men and women. He explores key economic issues such as superannuation, childcare, education and training.

There is a need for economic policies that increase pay rates and balance pay rates for roles filed by both men and women. Stephen Koukoulas also calls for the increase in superannuation, and the provision of childcare support.

READ ME
Go To Top