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Dan Gingiss

International keynote speaker and business coach who believes that a remarkable customer experience is your best competitive advantage. 

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Dan Gingiss is a dynamic and engaging keynote speaker and customer experience expert who has captivated hundreds of audiences around the globe.

Believing that a remarkable customer experience is your best competitive advantage, Dan shares insights from his 20-year professional career that included leadership positions at McDonald’s, Discover, and Humana. His speaking engagements are enriched by real-world examples and effective strategies that inspire immediate action.

Dan is the author of The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share and Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media. Dan also co-hosted the award-winning Experience This! podcast.

He earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University. Dan is also a licensed bartender, and a pinball wizard, and he once delivered a pizza to Michael Jordan.

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Watch me...

The CX Files by Merren | Dan Gingiss talks about making positive impressions on customers
Storyhub Podcast | Guest Dan Gingiss
Northwest Event Show | Interview with Dan Gingiss
Customer Transformation Live | Dan Gingiss

Enhance Your Brick-and-Mortar Customer Experience with insights from Keynote speaker Dan Gingiss

In the ever-evolving landscape of retail, brick-and-mortar stores face a formidable challenge: competing with the rapid growth of e-commerce. As corporate event planners, you know that staying ahead of trends and equipping your teams with cutting-edge strategies is crucial. Enter Dan Gingiss, a renowned professional speaker, who specializes in helping businesses enhance their customer experience and customer service to thrive in an increasingly digital world. Read more +

Elevating Customer Experience with Empathy: Insights from Keynote Speaker Dan Gingiss

In today's competitive market, delivering an exceptional customer experience is more crucial than ever. Dan Gingiss' emphasizes that outstanding customer service is rooted in a fundamental principle: empathy. Understanding and addressing customers' needs with genuine concern can transform their interactions with a company, leading to lasting loyalty and satisfaction. Read more +

"The Experience Maker" Dan Gingiss Joins ODE Management as a Keynote Speaker on creating remarkable Customer Experiences

ODE Management is thrilled to announce that Dan Gingiss, a celebrated customer experience expert and engaging keynote speaker, has joined our team of professional speakers. With a vibrant career spanning over 20 years at Fortune 500 companies such as McDonald’s, Discover, and Humana, Dan has demonstrated a profound ability to transform customer interactions into significant competitive advantages for businesses. Read more +

Retail Insights from a Customer Experience Expert

Dan Gingiss, a renowned customer experience keynote speaker, shares his advice with organizations worldwide on how to cultivate an environment of experience makers within their retail business. Read more +
The Experience Maker

The Experience Maker

In today's ultra-competitive market, standing out based solely on price or product features is increasingly difficult. So, what’s the key for companies looking to differentiate themselves in an ever-evolving marketplace?

The secret lies in customer experience, a unique asset because it is driven by the human element, which is distinct to each company. Recognized by Forbes as a Top Business Book of 2021, "The Experience Maker" shifts the focus towards nurturing existing customers rather than allocating additional resources towards acquiring new ones. In this influential work, Dan Gingiss advocates for the creation of outstanding customer experiences as a means to turn customers into the most effective promoters and sales agents for a business. Drawing on the success stories of various companies, Gingiss introduces the WISER method—comprising Witty, Immersive, Shareable, Extraordinary, and Responsive elements - as a strategy for business leaders to craft experiences so remarkable that customers feel compelled to share them with friends, family, and across social media platforms.

Winning at Social Customer Care

Winning at Social Customer Care

The landscape of customer service has been fundamentally altered by social media, transitioning the balance of power from companies to consumers and necessitating a fresh approach to engaging with customers.

Through his podcast, "Focus on Customer Service," Dan Gingiss has engaged with numerous business leaders, gleaning insights from these discussions as well as from his hands-on experiences at various Fortune 300 corporations. This has led him to formulate an effective strategy known as the “8 Steps to Winning at Social Customer Care.”

This book will guide you on how to:

  • Understand the expanding influence of social media on customer experience
  • Create your own philosophy for Social Customer CareSelect the right technology partner for your organization
  • Build and train an exceptional team dedicated to social customer service
  • Design a scalable approach that includes managing crises and delivering proactive customer service
  • Seamlessly incorporate Social Customer Care into your company’s broader operations

Dan Gingiss offers a critical look at how leading brands are excelling in social media customer service and equips you with the necessary tools to achieve similar success within your organization.

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