Dan Gingiss
International keynote speaker and business coach who believes that a remarkable customer experience is your best competitive advantage.
My speaker bio...
Dan Gingiss is a dynamic and engaging keynote speaker and customer experience expert who has captivated hundreds of audiences around the globe.
Believing that a remarkable customer experience is your best competitive advantage, Dan shares insights from his 20-year professional career that included leadership positions at McDonald’s, Discover, and Humana. His speaking engagements are enriched by real-world examples and effective strategies that inspire immediate action.
Dan is the author of The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share and Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media. Dan also co-hosted the award-winning Experience This! podcast.
He earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University. Dan is also a licensed bartender, and a pinball wizard, and he once delivered a pizza to Michael Jordan.
One of the brightest minds on the topics of customer experience, social media and digital experience.
President | The DiJulius Group
Dan’s expertise in the subject matter was evident, as he seamlessly connected his content to the industry. Dan’s professionalism and commitment to delivering a memorable experience truly elevated our conference.
Senior Manager, Education and Learning Services, SmithBucklin (International Carwash Association)
Dan's ability to distil complex concepts into clear, accessible insights is truly a gift, and added significant depth to the day’s conversations.
Marketing Practice Director, University of Wisconsin E-Business Consortium
Dan really captured the audience’s attention… [his] thought-provoking presentation will stay with you.
VP of Membership, MPI Chicago Area Chapter
He was such a hit that we brought him back!
Director of Marketing, Walton Communities
My speaking topics...
AI Meets Customer Experience
AI Meets Customer Experience: Expect The Unexpected
AI is revolutionizing businesses everywhere, but how can it be leveraged to further enhance the customer experience? In this captivating keynote, customer experience expert Dan Gingiss explores the transformative power of AI to go way beyond chatbots.
From hyper-personalization and predictive analytics to advanced virtual reality and next-generation customer service, discover how leading companies are using AI to delight customers and stay ahead of the competition.
Dan’s engaging demonstrations, real-time audience interactions, and compelling stories, including a memorable opening and finale, will leave you inspired and equipped to harness AI’s full potential to elevate your customer experience strategy.
Key Takeaways:
- Unlocking Hyper-Personalization: Learn how AI can anticipate customer needs to create seamless, personalized experiences.
- Harnessing Predictive Analytics: Discover how AI can analyze customer behavior to optimize your operations.
- Exploring Cutting-Edge AI Applications: Witness how AI-driven experiences can redefine customer interactions both today and in the future.
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A Remarkable Customer Experience Is Your Biggest Competitive Advantage
A Remarkable Customer Experience Is Your Biggest Competitive Advantage
Competition is tougher than ever these days. Competing on price is a losing game — just ask the two gas stations across the street from each other. And competing on product is getting harder and harder as almost everything can be copied — just ask your favorite ride-share company.
So what’s left? How can we stand out in a crowded marketplace that is constantly evolving?
In this session, customer experience speaker and former Fortune 500 executive Dan Gingiss will teach the audience how customer experience can be your company’s ultimate differentiator, creating a competitive advantage that cannot be copied.
Your business CAN compete on customer experience. When you create a remarkable experience for your customers, they become your best marketers and salespeople. The result is more customers, who spend more, are loyal longer, and recommend your company to others.
You’ll walk away from this keynote with the inspiration and the tools to go back to work and create a deeper connection with your customers. And Dan Gingiss doesn’t just talk about experience, he creates one for the audience, too!
In this fast-paced, fun and engaging keynote audiences will:
- Learn the types of experiences people share most often and why.
- Apply an easy, 5-step framework for creating remarkable, shareable experiences.
- Leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas.
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Why Every Employee is in the Customer Experience Business
Why Every Employee is in the Customer Experience Business
We all know that support staff are at the forefront of driving great customer experiences. But the one thing that customer-centric companies understand well is that great CX is not the job of customer-facing teams alone – everyone has an equal role to play.
This session will explore how all teams in your organization are in the “customer experience business,” and how driving such a culture forward is key to organizational success.
Your customers don’t care about your organizational chart or which department handles what. They look at your company as a single entity, and expect that everyone — from the front-line customer service agent to the legal department to the custodial staff — is focused on making their experience remarkable.
In this fast-paced, fun and engaging keynote audiences will:
- Learn how different teams such as marketing, finance, and legal shape the customer experience.
- Discover real-life examples of the impact of non-customer facing teams on the end customer.
- Realize how a company-wide commitment to CX improves customer loyalty.
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See me...
https://odemanagement.com/speakers/dan-gingiss#sigProIdb436245a69
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The CX Files by Merren | Dan Gingiss talks about making positive impressions on customers
Storyhub Podcast
Northwest Event Show
Customer Transformation Live
The Experience Maker
In today's ultra-competitive market, standing out based solely on price or product features is increasingly difficult. So, what’s the key for companies looking to differentiate themselves in an ever-evolving marketplace?
The secret lies in customer experience, a unique asset because it is driven by the human element, which is distinct to each company. Recognized by Forbes as a Top Business Book of 2021, "The Experience Maker" shifts the focus towards nurturing existing customers rather than allocating additional resources towards acquiring new ones. In this influential work, Dan Gingiss advocates for the creation of outstanding customer experiences as a means to turn customers into the most effective promoters and sales agents for a business. Drawing on the success stories of various companies, Gingiss introduces the WISER method—comprising Witty, Immersive, Shareable, Extraordinary, and Responsive elements - as a strategy for business leaders to craft experiences so remarkable that customers feel compelled to share them with friends, family, and across social media platforms.
Winning at Social Customer Care
The landscape of customer service has been fundamentally altered by social media, transitioning the balance of power from companies to consumers and necessitating a fresh approach to engaging with customers.
Through his podcast, "Focus on Customer Service," Dan Gingiss has engaged with numerous business leaders, gleaning insights from these discussions as well as from his hands-on experiences at various Fortune 300 corporations. This has led him to formulate an effective strategy known as the “8 Steps to Winning at Social Customer Care.”
This book will guide you on how to:
- Understand the expanding influence of social media on customer experience
- Create your own philosophy for Social Customer CareSelect the right technology partner for your organization
- Build and train an exceptional team dedicated to social customer service
- Design a scalable approach that includes managing crises and delivering proactive customer service
- Seamlessly incorporate Social Customer Care into your company’s broader operations
Dan Gingiss offers a critical look at how leading brands are excelling in social media customer service and equips you with the necessary tools to achieve similar success within your organization.
