New Financial Year = New Economic Trends

June 21st 2011

Interest rates will start rising again quite soon, the Reserve Bank indicated – about as clearly as central banks ever do signal their intentions – in its most recent quarterly Statement on Monetary Policy, despite the fact that, as Treasurer Wayne Swan said in his Budget Speech just four days later, ‘for some, talk of an investment boom seems divorced from reality’.

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How 'Cool' is your Employment Brand?

June 16th 2011

We’re all suffering from status update anxiety now.

In an age of transparency tyranny, war for talent 2.0, and an osmosis between social and business spheres, organisations need to re-think the importance of their employment brands.

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Yes People, Business is Personal!

May 13th 2011

It is time we got back in touch with the importance of the relationships we have with the customer. Specifically:

• We need to stop seeking cost-savings in ways that damage relationships with the customer

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Are We Losing Our Commonsense?

May 13th 2011

ON TWO occasions last month, large numbers of passengers passing through Australia's busiest airports have had their travel plans substantially disrupted as a result of what have been euphemistically described as ''security incidents''.

On each occasion, a relatively small number of people - just one in Melbourne on April 7, and 16 in Sydney on Tuesday last week - were inadvertently admitted to the ''sterile area'' beyond the security checkpoints.

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Creating 'Sticky' Clients!

March 30th 2011

Everyone can maintain contact with their clients – but how do you move from a contact to a connection? A long term client that ‘sticks’ with you for five, ten or even twenty years? The key is to provide not only great value, but to also in becoming their trusted advisor, confidante and hopefully friend! In this video Lisa shares with us some essential and very simple tools to retaining your client base for years to come.

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Shifting From Reflection to Inflection

March 25th 2011

With so many 'shifts' over the last 12 months, it is essential that we reflect in order to stay on top of our game. In this video, Anders Sorman-Nilsson shares with us his 'Reflection to Inflection' tool, which enables you to clearly evaluate the past 12 months and move forward with renewed clarity and purpose.

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Why Internal Collaboration Is So Important

February 26th 2011

In this video, you will be pushed from a paradigm of internal competition and control to a paradigm of collaboration. Specifically, we will discuss how:

  • As organisations get more sophisticated, we drive our silos deeper
  • Innovation in the future is just as likely to come from breaking down the silos internally as it is from building greater depth in the existing silos
  • New technology will form the basis for many of the ways we collaborate in the future
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Are People Dysfunctional Or Just Differently Functional?

February 20th 2011

I had a great conversation with Ken Wallace on the weekend, who's not only a cracking screenwriter but also has the pleasure of being my brother-in-law. He has recently had his second child, and was saying how he thinks in general people consider the way that they parent, 'normal'. Everyone else does it incorrectly or abnormally.

That is, you become your own benchmark for what is 'normal'. Everything else is a bit wacky or, often, 'dysfunctional'.
There is such wisdom in this – it is not just parenting, it's everything. We become our own benchmark for what 'normal' all the time. And then we get caught up in diagnosing problems with others; we talk about how people need to change and improve and fix things.

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Web Services That Are Changing The Way We Work

February 17th 2011

My clients often ask me which web services I use and why. At first, I advocated the Cloud as a way of saving money and avoiding cruel and unnatural suffering at the hands of in-house IT. But after a while, I realised that the most disruptive impact created by the Cloud was not the death of traditional software, but rather a potential transformation in the way we work, collaborate and engage with clients. The Cloud was a behavioural rather than a technological revolution. Many of the insights that emerged from my discussions with companies, both big and small – seemed at first counter intuitive. For example – why would sharing private data yield new patterns for profitability, outsourcing business processes back to your clients provide them with a sense of control, or avoiding work actually result in you being more productive? Anyway enough with the preamble – here is my list of the top nine Cloud services that have both changed the way I work, and more importantly, the way I think about it.

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Top 3 Trends for 2011

January 18th 2011

In this video, Anders invites you to join him for a complimentary webinar on the 'Top 3 Trends for 2011' that are likely to affect innovations, generations and communications. Whether you're an internal or external thought leader, this is one webinar you don't want to miss, filled with the latest trend analysis and suggestions on how you can best spot, feel and position successful ideas in an uber-competitive market place.

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