Are you ‘Telco’ Relevant?

February 28th 2013

Staying relevant is Important for any industry, but in the world of Telecommunications the pace of change is staggering.

In the video Michael McQueen discusses the 3 main shifts that will determine your organisations relevance right now and in the future.


Communicating Isn’t that Simple

February 26th 2013

One might be tempted to assume that anyone who works in telecommunications is a pretty good communicator because, after all, that is what you do; you help people communicate. But communication – even before Wi-Fi, twitter and smartphones- has never been simple.


The Galileo Effect

February 17th 2013

In the late 16th century, a medical student in the Italian city of Pisa observed a swinging chandelier with interest. Later, after scrutinizing a collection of chandeliers of all shapes and sizes arcing from left to right the student, one Galileo Galilei, concluded that whatever their form or size, chandeliers take roughly the same time to complete one arc.

Galileo’s subsequent experiments led to theories that rocked the prevalent school of thought in Europe at the time – namely that the universe revolved around the Earth.


If Change is Hard, You’re Doing it Wrong

February 15th 2013

Pretty much all of my clients around the world are trying to change things, whether it be finding efficiencies, changing the way managers or staff work or trying to reach customers in news ways.

And pretty much all of them are finding it hard.


There’s no Magic in Innovation

January 17th 2013

Someone recently told me that the company they worked for spent ‘2.8 million dollars last year on innovation.’

‘Great,’ I said. ‘Is it a very innovative company?’ He thought for a moment and then, slightly embarrassed, said ‘No.’


The Death of the Gatekeeper

January 17th 2013

2013 will be looked back on as the year that marked the Death of the Gatekeeper. Known technically as ‘disintermediation’, recent years have seen the viability and necessity of middlemen significantly eroded – an erosion that will gather pace in the coming 12 months.

From travel agents to financial planners and stockbrokers, modern technologies and the Internet in particular have seen a profound change in the nature of distribution. The gates have been blown wide open – consumers can now connect directly with service providers and have access to ample information with which they can make intelligent buying decisions.


2013: Which Industries are going to boom?

November 6th 2012


in 2013, retail, housing and finance should do well, sparked by lower interest rates and still low unemployment. Construction should start to turn higher, but manufacturing and tourism may well remain soft. The strong Australian dollar will not help. Mining will remain hostage to the world economy and that is looking problematic with China slowing, Europe in recession and the US still fragile. Don't bank on the boom in mining continuing.


Using 'Structure' to Sell as a Change Agent

November 6th 2012

Some people say that selling is all about personal influence, some say it is about the art of persuasion, others say it is about 'the hard sell'.

I've worked with sales teams around the world and I can tell you if you're making it about these things you're making it harder than it should be. I think we place over-emphasis on old-school Cialdini-like approaches to influence and reciprocity, and spend too little time on leading edge insight into the neuroscience of human behaviour and decision-making.


How to use mobile technology to increase financial services CRM

October 8th 2012

Using mobile devices such as smartphones and tablets is one of the main ways that upscale financial services companies can increase customer interaction and build loyalty.

Affluent consumers, more than anyone else, expect to interact with their financial services representatives both in-person and not via with mobile devices such as smartphones and tablets. Providing a comprehensive and consistent mobile strategy for consumers will help to increase brand loyalty.


Lisa McInnes-Smith Honoured in Idaho

September 26th 2012

Those of us who work with speakers every day understand the importance and rarity of speakers who hold the Council of Peers Award for Excellence. But if a speaker shares the stage with Sarah Palin, Rudy Giuliani and Steven Forbes it’s an achievement that even the speaking industry layperson can understand.

So if you’re looking to book an Aussie speaker of international renown, look no further than our own Lisa McInnes-Smith, who will join some of the USA’s key leadership experts next month at PowerUp 360 in Boise, Idaho.


Does Gen Y have a CRUSH on your brand?

August 23rd 2012

Michael McQueen reviews “How Cool Brands Stay Hot” on his blog:

More than ever before, the youth market is as lucrative as it is big. Considering Gen Y possess 50 cents in every dollar of discretionary spending power, companies and brands ignore this target demographic at their peril. After all, businesses whose messaging, distributions channels and products are only geared toward older generations will find themselves increasingly irrelevant in the coming years.


Step up into the new financial year!

June 13th 2012

Would you like the next 90 days to be your best so far? What would you be willing to do to make this your reality?

We have an opportunity for a fresh start – a new financial year – and embracing the opportunity to step up to your potential is a choice.  Get inspired by imagining what could be. Build a vision - what would you love to see happen? Put words to the progress you would like to see in the next ninety days – speak it out loud. Write down every benefit that you will enjoy when you accomplish your new goals. Get excited about the possibilities!


Predictions for the rocky, fascinating year ahead

June 13th 2012

The new financial year kicks off on 1 July 2012 and having watched the economy and financial markets for more than two decades, these calendar benchmarks are a good time to take stock, look ahead and think about the issues that are likely to impact on businesses and personal finances.

Before doing that, there is no doubt that in the last month or two, there has been some great economic news in Australia.


Unleashing Your Molecules Of Change

June 13th 2012

Why do some companies survive crises, and others simply crumple? And stranger still, why is innovation alone not enough? Yahoo, RIM, and HP all unleashed serious resources on R&D initiatives, innovation departments, and expensive strategy advisors and yet all three firms nevertheless now circle dark and uncertain fates. Part of the problem is that leaders favour big solutions for big problems, whereas in nature as well as business - change first begins at the molecular level.


The Mobile Payments Eco-System

June 6th 2012

From the Idea Engineers Blog:

Closed loop contactless cards, such as Octopus, Oyster & Ez-Link, has been gaining mainstream scale and has penetrated by major sectors such as transport, payment, and retailing. Contactless card technology can now expand its domain of applicability by adding contactless functionality to the mobile phone. The Near Field Communication (NFC) mobile service, which leverages the current contactless infrastructures, particularly those based on industry schemes like VISA or MasterCard, has in the last year seen some major announcements and implementations. In countries like Korea and Japan, services benefiting from the convergence of contactless card technology and mobile phones have already been introduced commercially, and these converging services are ubiquitous and successful.


Changing Paradigms For A New Era

May 29th 2012

The youth left the village in search of truth; left his young wife and child, the family, the tribe, the land he loved. Insatiable desire drove him to search for the truth. Never sleeping two nights in one place he roamed the world inquiring for the truth. Finally after years of hardship in a remote village under the always-snowy-mountains he met a sage who pointed out the highest mountain and said the truth lives there in a dark, frozen cave. The youth set upon his journey without delay, arduous and dangerous was the climb but he did not give up. The caves atop the mountain were dark and eerie. He saw an old woman sitting on a rock, her back to him. When she turned he almost died of fear so ugly was she, her skin burnt by the sun and frost, toothless and old. The truth agreed to grant him his wish. Days later when they were done he asked her permission to return to his village to share the truth with all. 'Yes,' replied the truth, ‘but don’t tell them I am old and ugly; tell them I am young and beautiful.


How is your 'Silent Pulse'?

May 15th 2012

While most businesses measure their success by looking at tangible vital signs like sales, profit margins and market share, Michael McQueen explores why these 'audible pulses' of a business can be dangerously misleading and unreliable:

"By the time the numbers start showing that there's a problem, it's sometimes too late."


A Revolutionary Shift

April 23rd 2012

As a futurist, Mike Walsh doesn’t discuss gadgets or technology. His interest is in human behaviour and how the modern world is shaping our society.

In just a few years, the majority of consumers will have never known a world without the internet. How does this shape their expectations of product both digital and physical?


Mobile at PoS & Advertising

March 7th 2012 at point of sale will change advertising as we know it

In Wikipedia, the universal arbiter of debates on definition or trivia, "Advertising" is defined as follows: a form of communication used to encourage or persuade an audience to continue or take some new action.

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